Fast forward to May and many attempted charges later (I froze the credit card), they finally “noted” my account wanted to be cancelled. I called in the FIRST WEEK, to cancel and they said no problem. I signed a “contract” (I guess, I feel duped) and then my business dissolved due to a death. This company is horrible… and please don’t bother with one of the bot generated responses knot/wedding wire, they’re proof solid that you ignore people and don’t give a crap. Vendors beware, clients beware of non existent companies they refuse to cancel.

Huge waste of time, and loads of frustration while trying to present a meaningful gift to a lovely couple. The groom (my nephew) is clueless about these details. I do not have access to the Bride, to ask her to check her registry and report back to me. Feels like this company is doing the bait-n-switch, with no one taking accountability. Seems a simple enough query, right? Log into the wedding registry and (disclose nothing other than) tell me if I accidentally marked myself as having purchased TWO KitchenAid Stand Mixers. !!!!! How does this company operate? How is it actually structured? How do you actually get to talk with a human being?!! Their website is simple to navigate and provides out-of-town guests ample details = 5 stars Wedding registry support = -4 stars I'm still trying to ascertain whether I made a blunder some how (the item I purchased is now showing that '2 of the 1 requested' have been purchased) or did an actual second individual log into the wedding registry at the same time as I did, having purchased the same gift that I did, and we both clicked 'purchased' at the same time? I'd rather put $300 towards a separate, desired wedding gift than have the bride need to return one of our gifts. LiveChat only connects you with The Knot Shop powered by WeddingStar - which has nothing to do with TheKnot wedding registry et.al.

The telephone recordings encourage callers to use LiveChat as a source for resolution, but. Four days have passed without an answer to my email. The telephone recording's promise of 'next business day' response is false. I would like a refund or would like the knot to offer the wedding room rate my family is receiving.ġ-86 1-87 LiveChat None of these 4 'Contact Us' options provides any service. I did not agree to cancellation policy and did not know I wasn't booking directly with the hotel. I'm getting auto replies saying I agreed to the price and cancellation policy. I feel like I'm getting scammed and nobody is willing to help me. Immediately after booking I realized this was NOT the wedding block rate and I didn't book directly with the hotel. I told them the amount seemed really high and they said that's all there is, so I booked it. I didn't agree to a 50% penalty for the cancelation fee, they never stated I was booking through a 3rd party site, and they said I was being attached to the brides room block rate. I could barely understand the representative and repeatedly has to ask them to repeat things they were saying. I clicked the number to call and book the room. Hi there, I clicked on the wedding website link for the hotel, and thought I was directed to the hotel website.

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